Terms & Conditions

1.Introduction and identification of the Service Provider

The Service Provider is a Hungarian limited liability company registered in the company register, which operates, develops and sells the cloud-based (SaaS) enterprise resource planning software known as ATMOS ERP. The provisions of these GT&C are binding on every natural person, legal entity or other organisation (hereinafter: Customer) entering into a contractual relationship with the Service Provider regarding ATMOS ERP, unless the parties agree otherwise in individually negotiated written terms. The Service Provider makes the GT&C continuously available on its website; any part of it may be printed and stored electronically.

2.Definitions

For the purposes of these GT&C, the following terms shall have the following meanings:

• ›Service Provider — Quadrant Analytica Kft. (registered seat, tax number and company registration number as above).
• ›Customer — the natural person, legal entity or other organisation that enters into a contract with the Service Provider for the ATMOS ERP service, including demo access users.
• ›User — the natural person created by the Customer in the system who logs in with their own credentials (employee, contractor, subcontractor).
• ›Consumer — a natural person acting outside the scope of their profession, independent occupation or business activity, as defined in Art. 8:1(1)(3) of the Civil Code.
• ›Service — the remotely accessible cloud-based (SaaS) software and all related support and integration services provided by the Service Provider under the ATMOS ERP brand.
• ›Subscription — the paid, fixed- or indefinite-term right of use selected by the Customer.
• ›Price List — the Service Provider's effective pricing and package list, published on the website, in an individual offer or on the Order Form.
• ›Contract — the legal relationship between the parties, consisting of the GT&C, the Order Form and any Individual Terms.
• ›Uptime — the period during which the Service Provider makes the Service available under the SLA provisions of these GT&C.

3.Scope, acceptance and amendment of the GT&C

The GT&C apply geographically to the ATMOS ERP service provided online from Hungary, and linguistically to the Hungarian and English versions published. The Customer accepts the GT&C by an express, conscious declaration (check-box, button press or signature) at the time of completing registration, ordering a subscription package, or first using any paid function; commencing access also constitutes acceptance by conclusive conduct. The Service Provider may unilaterally amend the GT&C; the Customer is notified at least 15 calendar days in advance at the registered email address, and the amended text is published on the website upon entry into force. If the amendment is unfavourable to the Customer, the Customer may terminate the contract with extraordinary termination, with immediate effect, until the amendment enters into force.

• ›The date of entry into force is the date shown in the header of the GT&C.
• ›Earlier versions of the GT&C are archived for at least 5 years and made available on request.
• ›For Customers qualifying as Consumers, the fact, time and version number of acceptance are recorded.
• ›The GT&C do not affect provisions of an Individual Contract signed by the parties that deviate from the GT&C; in case of conflict, the Individual Contract prevails.

4.Subject and content of the Service

Through the ATMOS ERP interface the Service Provider offers construction ERP functions, in particular: tender and bid management, partner and client registry, contract management, performance certificate (POC) handling, task management, HR and leave module, document generation, AI-based pre-pricing and analytical functions, and the Stargate portal for external partners. The exact set of functions is defined per package in the effective Price List; the Service Provider reserves the right to introduce new functions, further develop existing ones, and — with at least 30 calendar days' advance notice — withdraw features that are little used.

• ›The Service is cloud-based (SaaS): the Customer installs no local server; the Service is accessible via the public Internet through a standard browser.
• ›The Service does not constitute a contract, tax declaration, accounting statement or official document; the Customer is responsible for verifying the legal and accounting compliance of generated documents.
• ›The Service Provider may engage third-party providers for parts of the Service (e.g. database, email, AI provider); detailed information is given in the Privacy Policy.
• ›Demo access exists solely for evaluation purposes; live production data and legally binding declarations must not be handled in it.

5.Subscription packages, fees, pricing

Fees are charged in accordance with the Service Provider's effective Price List. Unless otherwise indicated, fees are denominated in Hungarian forints (HUF) and do not include value added tax (VAT) under Act CXXVII of 2007. The monthly or annual subscription fee depends on the chosen package, the number of users and the optional modules used. The Service Provider may adjust its Price List once per year by the consumer price index published by the Hungarian Central Statistical Office or — in excess of that — with at least 30 calendar days' advance notice; the Customer may exercise extraordinary termination within 15 calendar days against such an increase.

• ›Monthly fees are invoiced pro rata from the first day of the subscription period to the end of the calendar month.
• ›Annual packages entitle the Customer to the discount advertised in the Price List (typically 2 months free).
• ›Upgrades take effect immediately with a pro-rata differential fee; downgrades take effect from the beginning of the next billing cycle.
• ›Custom development, integration and training services are invoiced at the hourly rate stated in a written individual offer.
• ›For items not listed in the Price List, the individually signed order form prevails.

6.Contract conclusion, registration and ordering process

The contract is concluded electronically in the following steps: (i) the Customer registers on the website or the ATMOS ERP interface; (ii) for paid packages the Service Provider issues an electronic order form; (iii) the Customer finalises the order by accepting the order form and expressly accepting the GT&C and Privacy Policy; (iv) the Service Provider confirms receipt of the order electronically within 48 hours; (v) for paid functions, access is granted within 1 business day after the credit of the fee on the Service Provider's bank account or the successful closing of the card transaction. Pursuant to Art. 6(1) of the E-Commerce Act, the absence of confirmation releases the Customer from the automatic binding offer.

• ›The contract language is Hungarian; the English version is informative, the Hungarian text prevails in case of discrepancy.
• ›The contract does not qualify as a written contract under Art. 6:7 of the Civil Code but is deemed electronically concluded and archived; the Service Provider retains the order and its confirmation for 5 years.
• ›The Service Provider may review the order and, in justified cases (false data, suspected fraud, sanctioned customer), reject it; any fees already received are refunded within 14 calendar days without deduction.
• ›Consumers receive order confirmation on a durable medium; the pre-contract information required by Art. 5 of the E-Commerce Act is provided by the Service Provider.

7.Payment methods — bank transfer and card transactions

The Service Provider offers the following payment methods. For bank transfer, the invoice is delivered electronically in PDF format with qualified e-signature to the Customer's registered email. Card payments are processed through Barion Payment Zrt. (registered seat: Irinyi József utca 4-20., 2nd floor, 1117 Budapest; company reg. no.: 01-10-048552; tax no.: 25353192-2-43; MNB licence no.: H-EN-I-1064/2013; e-money issuer institution) and through Stripe Payments Europe Ltd. (1 Grand Canal Street Lower, Grand Canal Dock, Dublin, D02 H210, Ireland; payment service provider authorised by the Central Bank of Ireland). The Service Provider does not see, store or transmit the Customer's card data — full processing of card transactions takes place within the relevant PCI-DSS Level 1 certified provider's system, in accordance with the EU PSD2 / SCA requirements. Performance time of the order (access activation after payment) is typically no more than 1 working day; the invoice is issued by the Service Provider in advance, on the first day of the subscription period, with an 8-day payment deadline.

• ›Bank transfer (HUF, EUR) — to the Service Provider's account number 10410400-00000100-48504907 (K&H Bank Zrt.), quoting the invoice number. For international wires, please request IBAN and SWIFT from customer service.
• ›Online card payment via Barion's secure page — accepting VISA, Mastercard, Maestro, American Express, Apple Pay and Google Pay. 3D Secure 2 (SCA) authentication is enforced by the issuing bank. Transaction fees are borne by the Service Provider with no surcharge for the Customer.
• ›Online card payment via Stripe's secure page (Stripe Checkout / Stripe Elements) — as an alternative payment channel, at the Customer's choice, under the same scheme rules.
• ›Recurring card payment — via Barion Token-payment or Stripe off-session, solely with the Customer's express, conscious, written (electronic) consent (a mandatory checkbox displayed before payment initiation, also showing the monthly or annual renewal date and amount). Consent can be withdrawn at any time from the ATMOS Settings → Subscription page with one click (card removal or subscription cancellation); the card token will not be used from the next billing cycle onward. A reminder e-mail is sent to the Customer's registered address at least 7 calendar days before each renewal — for monthly, half-yearly and annual cycles alike — containing the renewal date, the gross amount, and a one-click cancellation link.
• ›Merchant descriptor on the cardholder statement: card transactions processed via Barion Payment Zrt. (both one-off and tokenised recurring charges) appear on the Customer's bank statement and card notifications as 'BARION PAYMENT ZRT.' (or, depending on the issuer's truncation, 'BARION'), NOT directly under the Service Provider's company name — this follows from Barion's Smart Gateway settlement model, and aims to prevent cardholder confusion and unwarranted chargebacks. To aid transaction reconciliation, the Service Provider includes its own invoice number alongside the Barion payment reference on every electronic invoice and successful-payment confirmation e-mail sent to the Customer.
• ›SEPA transfer (EUR) — available to Customers within the European Economic Area, to the Service Provider's IBAN.
• ›If the Customer incurs bank transfer costs, these are not reimbursed by the Service Provider; the full amount, net of deductions, must be credited to the Service Provider's account by the payment deadline.
• ›Cash is not accepted.

8.Payment deadlines, default, recovery costs

Unless otherwise agreed, the payment deadline is 8 calendar days from the date of the electronic invoice issued by the Service Provider. For card payments, performance occurs at the moment of successful transaction (authorisation + capture). For bank transfer, performance occurs when the full amount is credited to the Service Provider's account. Under Art. 6:155 of the Civil Code, the payment deadline between businesses may not exceed 60 calendar days; the Service Provider applies a more favourable 8-day deadline.

• ›In the event of late payment, the Service Provider is entitled to default interest under Art. 6:155(1) of the Civil Code (central bank base rate + 8 percentage points) from the day of default.
• ›Under Act IX of 2016, the Service Provider is entitled — without separate undertaking — to a recovery flat fee equivalent to EUR 40 in HUF, per invoice.
• ›After more than 15 calendar days' delay, the Service Provider may restrict some or all functions (lock) after prior email warning.
• ›After more than 30 calendar days' delay, or non-payment of two consecutive monthly fees, the Service Provider may terminate the contract by extraordinary termination with immediate effect.
• ›During the lock period the Customer retains the right to export data for up to 30 calendar days; after that, data may be irreversibly deleted, subject to mandatory retention periods.
• ›The Service Provider recognises that — in view of Art. 6:155(3) of the Civil Code — the above automatic default interest and recovery fee are not enforceable against Consumers; in such cases general statutory rates and actually incurred costs apply.

9.Invoicing, accounting documents, corrections

Fees are invoiced on an electronic invoice issued in accordance with Act C of 2000 and Decree 23/2014. (VI. 30.) NGM, authenticated by qualified e-signature or by online data reporting to NAV. The invoice is sent in PDF to the email address nominated by the Customer. A paper invoice may be issued and posted upon request, against a one-off surcharge of HUF 1,500 + VAT. The Customer must keep the invoicing data (company name, seat, tax number, EU VAT number, group tax number) up to date; the Service Provider is not liable for damages arising from incorrect invoicing data.

• ›Monthly fees: within 3 business days from the first working day of the given month, in advance for the month.
• ›Annual fee: within 3 business days from the start of the subscription year, in advance for the full year.
• ›Usage-based fees (e.g. AI tokens, document generation) — by the 5th business day of the following month, in arrears.
• ›A correction invoice is issued only if the Customer indicates the error in a verifiable manner (email) within 8 days of receipt; after that, the stricter limits of Art. 170 of the VAT Act apply.
• ›Issued electronic invoices are downloadable at any time from the Service Provider's Customer Portal and retained for at least 8 years.

10.Customer rights and obligations

The Customer is entitled to use the Service in accordance with the GT&C and to receive the support provided by the Service Provider. The Customer must use the Service in compliance with applicable Hungarian and EU law, keep credentials confidential, and not grant access to unauthorised third parties.

• ›The Customer is solely responsible for the truthfulness and lawful processing of data stored in the system; the Service Provider acts only as data processor.
• ›The Customer must notify the Service Provider in writing without delay, at the latest within 24 hours, of any unauthorised access, abuse or data incident.
• ›Stress testing (DoS), abusive exploitation of security vulnerabilities, or unauthorised penetration testing is prohibited; such conduct may trigger immediate termination and liability for damages.
• ›The Customer may not reverse-engineer, reimplement or build a competing service on the API, except where expressly permitted under Art. 59(1) of the Copyright Act (LXXVI of 1999) for interoperability purposes.
• ›The Customer must pay fees under the chosen package by the deadline, in full.
• ›The Customer may export data in machine-readable format (CSV, JSON) at any time.

11.Service Provider rights and obligations

The Service Provider undertakes to provide the Service in accordance with the GT&C, the Individual Contract and the Price List, with the due care expected, and to handle Customer data confidentially, storing it securely as described in the Privacy Policy.

• ›The Service Provider may — with at least 30 calendar days' advance notice — further develop, consolidate or discontinue modules, and introduce new functions.
• ›The Service Provider may suspend access upon prior warning if the Customer engages in unauthorised or unlawful conduct.
• ›The Service Provider may engage sub-contractors (hosting, data centre, email, AI). It is liable for their conduct as for its own.
• ›Upon contract termination, the Service Provider must provide data in an export format during an at least 30-day grace period initiated by the Customer.
• ›Planned downtimes must be announced at least 48 hours in advance; unplanned downtimes must be communicated without delay via the status page and email.

12.Intellectual property, licence

The source code, database structure, user interface, brand marks, logos, documentation and AI models of ATMOS ERP are the exclusive intellectual property of the Service Provider (or its licensors), protected by the Hungarian Copyright Act (LXXVI of 1999), the Trade Mark Act (XI of 1997) and the relevant EU legislation. For the duration of the contract, the Customer obtains only a non-exclusive, non-transferable, non-sublicensable licence necessary for proper use.

• ›All data, documents and content uploaded by the Customer ("Customer Data") remain the Customer's property; the Service Provider obtains only the limited usage right necessary to deliver the Service.
• ›The Service Provider may use anonymised, aggregated statistics derived from Customer Data for service improvement and quality assurance.
• ›The Customer may not rent out, publish or make the Service available to third parties beyond its own employees and subcontractors.
• ›Misuse of trade marks, logos or other intellectual property is an immediate termination ground on the Service Provider's side.

13.Liability, warranties, defective performance

The Service Provider warrants the Service under Art. 6:157 of the Civil Code and applicable law. In case of defective performance the Customer may exercise warranty rights (repair, price reduction, refund of the affected fee) and — where fault on the Service Provider's side causally led to damage — claim damages under Art. 6:142 of the Civil Code.

• ›Save for conduct causing death, bodily injury, or damage to health, and conduct committed intentionally or with gross negligence (Art. 6:152), the Service Provider's liability is capped at three times the subscription fee for the affected month, and in any event at HUF 3,000,000.
• ›The Service Provider is not liable for indirect damages, lost profit, loss of goodwill, or consequential business losses from data loss, except where law prohibits such exclusion.
• ›Errors may be reported on the ATMOS interface or at info@quadrant.hu; the Service Provider acknowledges critical (service-down) errors within 4 uptime hours, severe errors within 1 business day, and other errors within 5 business days.
• ›Towards Consumers the Service Provider may limit liability only to the extent permitted by law; consumer warranty, product warranty and guarantee rules under Government Decree 45/2014. (II. 26.) apply.
• ›Force majeure (war, natural disaster, cyber-attack external to the Service Provider's infrastructure, legislative change, Internet backbone outage) excludes the Service Provider's liability.

14.SLA — availability, maintenance, downtime

The Service Provider commits to 99.5% annual uptime, excluding scheduled maintenance windows (every 3rd Sunday of the month, 02:00–06:00 CET). Availability is measured monthly using the Service Provider's monitoring system.

• ›Scheduled maintenance window — the above period; the Service Provider may shift it by +/- 24 hours with prior notice.
• ›Emergency maintenance may occur without prior notice in case of a security incident or critical bug; the Service Provider informs the Customer of the reason afterwards.
• ›If monthly availability falls below 99.0%, the Customer is entitled to a 10% service credit on the next invoice; below 97.0%, 25%.
• ›Scheduled maintenance, force majeure and Customer-side technical issues (local network, browser, extension) are excluded from the uptime calculation.

15.Withdrawal, termination, end of contract

Customers qualifying as Consumers may withdraw without reason within 14 calendar days of contract conclusion under Art. 20 of Government Decree 45/2014. (II. 26.). The Consumer expressly acknowledges that if performance commences during the 14-day period at the Consumer's express prior request, the right of withdrawal is lost once the Service has been used (Art. 29(1)(a) of Decree 45/2014).

• ›Non-Consumer (B2B) Customers have no right of withdrawal; a fixed-term contract cannot be terminated early by ordinary termination, while an indefinite-term contract may be terminated by either party with 30 calendar days' notice, without reason, for the end of the next billing cycle.
• ›The Service Provider may exercise extraordinary termination in case of: payment delay over 30 days; material breach not cured within 15 calendar days of written notice; abusive or unlawful use of the Service; insolvency or bankruptcy/liquidation proceedings against the Customer.
• ›After contract termination, the Customer has 30 additional calendar days to export data; thereafter — subject to mandatory statutory retention — Customer Data are permanently deleted.
• ›Termination does not affect fee obligations arising before termination, and confidentiality obligations survive for another 5 years.
• ›Consumers may submit their withdrawal statement to info@quadrant.hu; the Service Provider confirms receipt within 48 hours and refunds any fees paid within 14 calendar days, using the original payment method.

16.Complaints, consumer dispute resolution

Consumers may submit complaints orally (by phone at a scheduled time) or in writing (email, postal mail) to the Service Provider. Oral complaints are, where possible, resolved immediately; written complaints are substantively answered within 30 calendar days. In case of rejection, the Service Provider informs the Consumer about legal remedies.

• ›Conciliation body — the Consumer may turn to the Pest County Conciliation Body (1119 Budapest, Etele út 59-61. II. em. 240.), competent over the Service Provider's seat. The Service Provider is obliged to cooperate.
• ›Consumer protection authority — the Consumer Protection Department of the Pest County Government Office (1052 Budapest, Városház u. 7.).
• ›EU online dispute resolution (ODR) — https://ec.europa.eu/odr.
• ›Data protection complaints — the Hungarian Data Protection Authority (NAIH), 1055 Budapest, Falk Miksa utca 9-11.
• ›The Service Provider keeps a dedicated complaints register for at least 5 years.

17.Miscellaneous and closing provisions, governing law

Matters not regulated by the GT&C are governed by Hungarian law, in particular the Civil Code, the E-Commerce Act, Government Decree 45/2014. (II. 26.), the Consumer Protection Act, and data protection and accounting legislation. For disputes the parties agree — subject to statutory limits for Consumers — to the exclusive jurisdiction of the court competent at the Service Provider's seat. If any provision of the GT&C proves invalid, it does not affect the rest of the provisions; the invalid provision is replaced by a lawful provision closest to the parties' contractual intent.

• ›Confidentiality: parties must keep business secrets, know-how and customer data learnt under the contract confidential without time limit, including after contract termination.
• ›Severability — the invalidity of any single provision does not affect the rest of the GT&C.
• ›Assignment — the Customer may not assign rights without the Service Provider's prior written consent.
• ›Notices — communications between the parties are validly sent by email to the addresses in the contract; the sender must evidence delivery.
• ›Amendments in writing only — the Individual Contract may be amended only by mutual, duly executed signatures (e-signature accepted).
• ›Language and jurisdiction — the GT&C is drawn up in Hungarian; Hungarian law applies; except in Consumer cases, disputes fall under the exclusive jurisdiction of the Budapest Environs Regional Court.